Terms & Conditions

These terms and conditions of sales (the “Terms and Conditions”) are entered into between Traveo Soft Pvt. Ltd. (Traveo), with registered office in Bangalore at #126, KHB Colony, 4th floor, 5th Block, Koramangala, Bangalore – 560 095 (“Traveo Soft (Traveo)”) and the client which is a legal entity or an organizational unit of a legal entity that subscribes to Traveo Soft (Traveo)’s services under the Terms and Conditions (the “Client”), hereunder referred to as the Parties (a Party).

Contract between the Parties is entered into by registering to the T&E Services and accepting the present Terms and Conditions either manually or electronically, both manners having full legal force. By accepting these Terms and Conditions, and/or by accessing and using T&E Services Client shall represent and acknowledge to have read, understood, and agreed to be bound by these Terms and Conditions. The person entering into the Contract on behalf of a company or another (legal) entity shall warrant to have the authority to bind such entity and its representatives to the Contract.



All terms defined below beginning with a capital letter are defined as follows:

Data: means any data from the Client database which can be accessed only by Users.

T&E Solution: means the software solution in SaaS mode (including updates, upgrades and corrections delivered by Traveo Soft (Traveo) as part of the Services) made available to the Client which includes the OBT and the Expense Solution modules.

OBT: means Travel & Expense(T&E) Solution module - the self-booking tool or online booking tool.

Personal Data: means any information which directly or indirectly identifies any individual, including by reference to an identifier, such as, without limitation, the name, address, email address, phone number, identification number or an identifier.

Services: refers to the hosting, maintenance and support services provided by Traveo Soft (Traveo) to the Client in relation with the T&E Solution.

User: means a natural person/employee of client authorized by the Client to use the T&E Solution and the Services.

Expense Solution: means T&E Solution module allowing individuals and businesses to capture, track and store their business expenditure receipts, as well as to generate and submit for approval expense reports derived from those receipts.

Supplier: third party providing accommodation (eg hotels, motels, apartments, bed & breakfasts), flights, vehicle rental services and any other travel related products and services made available for reservation via T&E Solution.



The purpose of these Terms and Conditions supplemented if necessary by Appendices and invoices (the “Contract”) is to define the conditions under which the Client is authorized to use the T&E Solution and the Services. Any order by the Client is governed by this Contract. These Terms and Conditions supersede any terms and conditions of purchase of the Client and any prior agreements between the Parties on provision of the same Services; any specific clauses in the Contract supersede its general provisions on the same subject.



Unless otherwise agreed between the parties, this Contract comes into force at the date of acceptance of these Terms and Conditions by the Client, for indefinite period. The Contracts that are paid monthly can be terminated upon 1 (one) month prior notice. The Contracts that are pre-paid for 12 (twelve) months can be terminated upon prior notice given at least 1 (one) month before the end of the pre-paid period.

The Contract may be terminated or suspended by Traveo Soft (Traveo) immediately upon notification if the Client fails to pay its due invoices, in the event of apparent insolvency, or if the Client violates the terms of the Contract.

Upon termination of this Contract, for whatever reason, Traveo Soft (Traveo) shall revoke any access to the T&E Solution offered to the Client and the Client shall immediately cease any access and use of the T&E Solution and the Services. In addition, Traveo Soft (Traveo) agrees to provide the Client with a copy of its Data in defined format within a period of one (1) month of the Client’s request.

Termination of this Contract does not affect completion of performance of any bookings made via the T&E Solution and pre-paid by the Client to the Suppliers prior to the termination.



Access and use of the T&E Solution and the Services are authorized in consideration for the payment of the fees mentioned on the invoices and/or in the Contract. The fees are exclusive of VAT/GST (and other indirect taxes) and payable via payment card. For Contracts that are paid monthly price revisions can be applicable monthly. For Contracts that are pre-paid for 12 (twelve) months price revisions can be applicable upon expiry of the pre-paid period. The Client expressly renounces from any repayment of amounts pre-paid in advance. In the event of non-payment by the due date, any amount due to Traveo Soft (Traveo), and not contested by the Client, shall bear interest at a rate equal to three (3) times the legal interest rate or 18% per annum whichever is more, from the first business day of delay. Traveo Soft (Traveo) may likewise request the payment of a lump sum of forty (40) Euros for recovery costs, without prejudice to its right to seek greater compensation if costs actually incurred in this regard exceed the lump sum amount. Without prejudice to the preceding and without any prejudice to the payment obligation of the Client(s), each protest must be communicated within a period of 8 (eight) calendar days as of the invoice date by a motivated registered letter. After this period, the Client shall be deemed to have definitively accepted the invoiced amount.



5.1 Conditions of use

The T&E Solution, as well as all its components (such as trademarks, logos, computer programs, graphics, images, texts) are the exclusive property of Traveo Soft (Traveo) or have been granted to it. This Contract does not imply any assignment of intellectual property rights of any kind on any elements belonging to Traveo Soft (Traveo).

Traveo Soft (Traveo) grants the Client a personal, non-exclusive, non-assignable, non-transferable right to use the T&E Solution for the duration of this Contract for the travel on a worldwide basis and the sole purpose of the Client’s internal needs. The Client shall use the T&E Solution and shall authorize access to it by the Users in accordance with its requirements, any documentation provided and the present Terms and Conditions.

The Client may not in any case transfer, delegate or allow a third party to make use of its right to use the T&E Solution and is strictly prohibited from any other use. In particular, the Client is not permitted to make any copy, correction, adaptation, modification, translation, arrangement, distribution, decompilation, alteration, and more generally, any change to all or part of the T&E Solution. Nor may it permanently or temporarily reproduce all or part of the T&E Solution by any means and in any form.

5.2 Conditions of access

The Client may access the T&E Solution 24 hours a day, 7 days a week, subject to maintenance periods.

The T&E Solution can be accessed from (i) any compatible devices of the Client (computers, mobiles or tablets) and (ii) using the identifiers provided to the Client by Traveo Soft (Traveo). The identifiers are intended to restrict access to the T&E Solution by the Client and the Users, to protect the integrity and availability of the T&E Solution, as well as the integrity, availability and confidentiality of any Data. The identifiers are personal and confidential. The Client agrees to take any necessary measures to keep its identifiers confidential and not to disclose them in any form whatsoever.

Traveo Soft (Traveo) shall not be held responsible for any damages resulting from any loss or breach of confidentiality with regard to the identifiers assigned to the Client and its Users.

5.3 Payment and Refund

a. Payment for all Travel bookings (Flight, Hotel, Car, Rail, Bus, Visa or other travel services) are deducted from the Advance Balance maintained by the Clients. Clients can make advance payments using credit cards, debit cards, internet banking, wallets, and other online payment methods or via Invoices raised to the company directly. The payment options available would depend on the country of the Client.

b. Payment for product subscription will be charged automatically to Client on a recurring basis as per the subscription agreement signed between Traveo and the Client.

c. All Refunds in case of cancellations or reschedulings will be credited to the Advance Balance maintained by the client once the refund is processed from travel inventory providers. In case of booking failure refund will be processed within 1-7 working days. Detailed payment and refund policy will be shared with clients in subscription agreement.

d. Traveo Soft (Traveo) shall not be held responsible for any damages resulting from any loss or breach of payment with regards to the Travel inventory provider charges and delay in refunds at Travel inventory providers' end.



The Client shall provide Traveo Soft (Traveo) with any information required for the performance of the Services.

Traveo Soft (Traveo) provides the following Services to the Client:

- Provision and maintenance of the T&E Solution: Traveo Soft (Traveo) shall implement from time to time upgrades, updates and new versions of the T&E Solution. Any new versions might include any modifications or deletions of existing features and/or new features or capacities.

- Technical support for T&E Solution: Technical issues and requests can be reported by the email from Monday to Friday from 09.00 to 18.00 Indian Standard Time (excluding public holidays).

- Traveller support services: Support is available in English from Monday to Friday from 09.00 to 18.00 IST time (excluding public holidays). Outside of those hours or during weekends and public holidays the emergency support is provided in English. Provision of those services shall be invoiced in accordance with the applicable pricing.

- Training and configuration services: at the Client’s request, Traveo Soft (Traveo) may, during the term of the Contract, provide additional services, which shall be invoiced in accordance with the applicable pricing.


The Client acknowledges that T&E Solution is an ancillary SaaS platform and Traveo Soft (Traveo) is not engaged in provision of any accounting, accommodation or transportation services that may be enabled by and/or available to the Client through his own use of T&E Solution modules..



For the purposes of this Contract, “Confidential Information” means all confidential and proprietary information of a Party disclosed to the other Party, whether orally or in writing, that is clearly identified in writing or verbally at the time of disclosure as confidential. It includes Traveo Soft (Traveo)'s documentation, the Data and information related to T&E Solution, whether or not marked as confidential or proprietary.

Each Party agrees not to use or reproduce the Confidential Information of the other Party for purposes other than for the requirements of the Contract and not to disclose or transfer the Confidential Information of the other Party to any third parties without its prior written consent.

Notwithstanding the foregoing, Confidential Information can be disclosed by the other Party to its employees, officers and consultants as well as to employees, officers and consultants of its subsidiaries or authorised subcontractors solely for the purposes of performance of the Contract, and provided that such individuals are duly informed of the confidential nature of the information, and that they are bound by confidentiality undertakings similar to those set forth in this clause.

These confidentiality obligations do not apply to Confidential Information that is:

- entered into the public domain prior to disclosure or thereafter without being in breach of this clause;

- known prior to its disclosure by the disclosing party;

- received from a third party lawfully;

- developed independently by the recipient Party.

These confidentiality obligations shall continue to have effect for a period of three (3) years following the expiry or termination of the Contract.



Each Party shall comply with any applicable law related to Personal Data. Traveo Soft (Traveo) collects and processes Personal Data in accordance with its privacy policy.

For the purpose of this Contract, Traveo Soft (Traveo) will access to the Users’ Personal Data and will process them on behalf of the Client, in its quality of Data Processor, in accordance with the Data Protection Laws.



The Client shall be solely responsible for the use of the T&E Solution by the Users.

The liability of each Party shall be limited to direct damages caused to the other Party. Neither Party shall be held liable for any indirect damages or any loss of data, loss of income, loss of profits, loss of opportunity or loss of customers or damage to the image arising from or relating from this Contract regardless of whether such persons were advised of the possibility of such losses or damages or such losses or damages were otherwise foreseeable. Under no circumstances shall Traveo Soft (Traveo) be liable for any loss or damage caused by the reliance of the Client on any information, statements or reports obtained using the T&E Solution. Traveo Soft (Traveo) shall not be liable for any damages caused by the failure of the Client to provide information, documents or files required to implement the T&E Solution, as well as any data errors provided by any third party or by the Client.

In any event, Traveo Soft (Traveo)'s liability shall not exceed an amount equivalent to the total fees received by Traveo Soft (Traveo) during the twelve (12) months preceding the occurrence of the damage invoked by the Client, except in case of wilful misconduct or gross negligence.

In any event, Traveo Soft (Traveo) may be exempted from all or part of its liability insofar as the non-performance or improper performance of the Contract is attributable to the unforeseeable and insurmountable act of a third party unconnected with the provision of services under the Contract, or to a force majeure event. Events of force majeure include strikes or social conflicts, the freezing of all means of transport or supply, earthquakes, fires, storms, floods, power outages, wars, attacks, riots, political instabilities, breakdowns of telecommunications as well as all other events of force majeure.



This Contract is governed and interpreted in accordance with Indian law. Any dispute which may arise with regard to the validity, interpretation, performance, termination, as well as the consequences of this Contract, must be submitted to the Bangalore Court, regardless of the place of performance of the Contract or of the domicile of the defendant, notwithstanding plurality of defendants or impleading of third parties, even for emergency proceedings or protective proceedings.



In no event shall Traveo Soft be liable for any indirect, consequential, exemplary, incidental, special or punitive damages, including lost profits arising from your use of the Platforms, even if Traveo Soft has been advised of the possibility of such damages. The Platforms and its content are delivered on an “as-is” and “asavailable” basis. Your sole remedy against Traveo Soft will be to stop using the Platforms. You assume total responsibility for your use of the Platforms and any linked sites. Your sole remedy for dissatisfaction with your use of our Platforms is to stop using the Platforms. You agree that under no circumstances will Traveo Soft be liable for any damages, whether direct, indirect, incidental, consequential, special, punitive or exemplary damages, arising out of or in any way connected with your use of or inability to use the Platforms or any linked websites, including but not limited to: loss of revenue, trading losses, anticipated profits, business, savings, goodwill or data; any failure of performance, denial of service, attack, interruption, defect, operator errors, inconvenience or delay in operation or transmission or computer virus; or failure of electronic or mechanical equipment or communications lines (including telephone, cable and internet); severe or extraordinary weather conditions (including flood, earthquake, or other act of god); fire, war, insurrection, terrorist act, riot, labour dispute and other labour problems, accident, emergency or action of government; or third party theft of, destruction of, unauthorized access to, alteration or use of your information, equipment or property, even if Traveo Soft has been advised of the possibility of or could have foreseen the damages. Further, Traveo Soft will not be responsible for any failure to comply, by you or any third party, with these Terms or with applicable laws.


You agree that your access to, and use of, the Platforms and the Traveo Soft Travel and expense platform thereof is at your risk. You agree that the use of the Platforms is not a secure method of transmitting information, and that the risk of any loss of information or interception of information by any third party will be borne by you and that Traveo Soft shall not be liable for the same. You agree to indemnify and hold Traveo Soft, its subsidiaries and affiliates, and their respective directors, officers, agents, sponsors, partners, shareholders and employees harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made against Traveo Soft by any person due to or arising out of or in connection with your use of the Platforms. Although Traveo Soft agrees to take best efforts to protect security of the data placed on the internet, Traveo Soft shall not be liable at all for any virus, misuse if any, of any data placed on the Internet, by third parties "hacking" or unauthorised access, transactions or use of information. You will at all times indemnify Traveo Soft from and against all actions, proceedings, claims and demands whatsoever for or on account of or in relation to any use of the Platforms and from and against all damages, costs, charges and expenses in respect thereof. You agree, that under no circumstances shall Traveo Soft be liable for any direct, indirect, incidental, special, consequential, punitive or exemplary damages arising from viruses, worms, trojan horses or other code that has contaminating or destructive properties or your referencing, using, accessing, inability to use or access or linking to or from the platforms of Traveo Soft or any errors or omissions in the Traveo Soft platform thereof. Furthermore, Traveo Soft shall not be liable for any damages or injuries arising out of or in connection with the use of the Platforms or its non-use including non-availability or failure of performance, loss or corruption of data, loss of or damage to property (including profit and goodwill), work stoppage, computer failure or malfunctioning, or interruption of business; error, omission, interruption, deletion, defect, delay in operation or transmission, communication line failure or for any failure to act upon Instructions or to provide any facility for any cause that is beyond Traveo Soft control. In the event Traveo Soft takes any legal action against you as a result of your violation of these Terms, Traveo Soft will be entitled to recover from you, all costs of such action, in addition to any other relief granted to Traveo Soft. You agree that Traveo Soft will not be liable to you or to any third party for termination of your access to the Platforms as a result of any violation of these Terms. In the event, the exclusion of certain warranties or the limitation or exclusion of liability for consequential or incidental damages is not permitted under laws, regulations or statutes. The liability of Traveo Soft shall be limited to the greatest extent permitted by applicable laws.


Changes to the Terms and Conditions will be made by Traveo Soft (Traveo) by publishing the updated version of Terms and Conditions on its website www.Traveo Soft (Traveo).com. The amended Terms and Conditions will come into force five (5) days after their publication on this site and binding upon the Client, if he continues using T&E Services after this  5-day period. Amendments done pursuant to an evolution of applicable law or regulation will come into force as from the publication date on the site.

The Contract is entered into intuitu personae. Neither party shall be entitled to assign, transfer or relinquish in any way its rights and obligations arising from the Contract in favour of a third party without the prior written consent of the other party which should not be unreasonably withheld. Nevertheless, Traveo Soft (Traveo), upon 30 days written notice to the Client, shall be entitled to assign this Contract to its affiliates or group companies. 

The fact that one of the Parties did not exercise any of its rights in a timely manner, or did not exercise them at all, shall not be presumed to operate as a waiver of such rights, whether in relation to a past or future fact.